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Refund Policy

60-day satisfaction guarantee

Beyond your statutory withdrawal rights, we offer a 60-day satisfaction guarantee. If your Soul Name guide does not resonate with you within sixty days of purchase, simply contact us at hello@yoursoulname.com and we will issue a full refund — no questions asked. This guarantee is offered voluntarily by us and is in addition to (not instead of) your statutory rights described below.

14-day statutory right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day of the conclusion of the contract.

To exercise your right of withdrawal, contact Gumroad, Inc. (548 Market Street, San Francisco, CA 94104-5401, USA, email: hi@gumroad.com) with a clear statement (for example, by email) of your decision. You may also contact us directly: hello@yoursoulname.com.

To meet the withdrawal deadline, it is sufficient that you send the communication about your exercise of the right of withdrawal before the expiration of the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, we will return all payments received from you without undue delay and at the latest within fourteen days of the day on which we received notification of your withdrawal. We use the same means of payment as you used for the original transaction, unless expressly agreed otherwise; no fees are charged for the refund.

Expiration of the right of withdrawal for digital content

The right of withdrawal expires for contracts on the supply of non-physical digital content (here: the personalized Soul Name PDF) once we have begun to deliver the content after you have

  1. expressly consented to the start of contract performance before the end of the withdrawal period, and
  2. confirmed your awareness that by consenting you lose your right of withdrawal when performance begins.

On the thank-you page, you enter your name and birth date, triggering the creation of your personal PDF. By submitting this information, you expressly consent to performance beginning before the withdrawal period ends and acknowledge that this causes you to lose your right of withdrawal.

Model withdrawal form

(If you wish to withdraw, please complete this form and return it.)

To: Gumroad, Inc., 548 Market Street, San Francisco, CA 94104-5401, USA
Email: hi@gumroad.com

I hereby withdraw the contract concluded by me for the purchase of the following digital content:

— Ordered on: ___________________
— Name of consumer: ___________________
— Address of consumer: ___________________
— Order number: ___________________
— Signature of consumer (only if this form is on paper): ___________________
— Date: ___________________