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Refund Policy

14-day right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day of the conclusion of the contract.

To exercise your right of withdrawal, contact Digistore24 (Digistore24 GmbH, St.-Godehard-Straße 32, 31139 Hildesheim, Germany, email: support@digistore24.com) with a clear statement (for example, by post or email) of your decision. You may also contact us directly: hello@yoursoulname.com.

To meet the withdrawal deadline, it is sufficient that you send the communication about your exercise of the right of withdrawal before the expiration of the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, we will return all payments received from you without undue delay and at the latest within fourteen days of the day on which we received notification of your withdrawal. We use the same means of payment as you used for the original transaction, unless expressly agreed otherwise; no fees are charged for the refund.

Expiration of the right of withdrawal for digital content

The right of withdrawal expires for contracts on the supply of non-physical digital content (here: the personalized Soul Name PDF) once we have begun to deliver the content after you have

  1. expressly consented to the start of contract performance before the end of the withdrawal period, and
  2. confirmed your awareness that by consenting you lose your right of withdrawal when performance begins.

On the thank-you page, you enter your name and birth date, triggering the creation of your personal PDF. By submitting this information, you expressly consent to performance beginning before the withdrawal period ends and acknowledge that this causes you to lose your right of withdrawal.

Model withdrawal form

(If you wish to withdraw, please complete this form and return it.)

To: Digistore24 GmbH, St.-Godehard-Straße 32, 31139 Hildesheim, Germany
Email: support@digistore24.com

I hereby withdraw the contract concluded by me for the purchase of the following digital content:

— Ordered on: ___________________
— Name of consumer: ___________________
— Address of consumer: ___________________
— Order number: ___________________
— Signature of consumer (only if this form is on paper): ___________________
— Date: ___________________